Return Policy

We want you to be totally satisfied with your purchase and therefore offer a 14 day no-quibble return policy, but considering the fact that we only supply quality products, we are confident you will never need it! Also, the usual boring stuff applies.

Please inform us within 24 hours of delivery if you have a problem with an item we have supplied for any faulty or damaged items.

If you do wish to return an item to us for an exchange or refund, please contact us to arrange this (Tel: 02920251046, email: production@brandedpromotionalproducts.co.uk. In the event of the item being broken or faulty in any way if you could email a photo of the damaged area to production@brandedpromotionalproducts.co.uk to speed up the returns process.
You will be given a returns number to display on the outside of the packaging.
Goods will not be accepted for return without prior authorisation.

Please note that returned goods must be unused, unsoiled and in the original undamaged packaging otherwise they will be rejected and returned to the customer, no later than 14 days from receipt (except otherwise agreed by us in writing).

For returning goods we advise that you use a delivery method that provides a shipping reference number as proof of postage.

Product exchange or refund (including the original postage only) will be processed within 10 working days of the receipt of the returned product.